DONBAS SOS HOTLINE STATISTICS FOR DECEMBER 2019
In December 2019, 1,618 persons called the Donbas SOS Hotline and appealed with 2,101 questions, on which they got informational consultations by specialists.
Citizens were mostly concerned about the issues of procedure of crossing the contact line (25.8%), issuance of documents in government institutions (23%), obtainment of pension payments (19.6%), etc.
Donbas SOS Hotline provides free information and consulting services to the internally displaced persons and civilians, forced to stay in the temporarily occupied territories.
Calls are received via mobile and landline phones throughout Ukraine from Monday to Friday from 09:00 to 19:00 by tel.: ☎ 0 800 309 110.
The work of the free hotline is provided by the non-governmental organization «Donbas SOS» with the support of the Swiss Agency for Development and Cooperation (SDC).
More information here.